Action Distribution PTY LTD (Registration Number: 2015/401404/07)
Trading as “XTREMESHOP” or "Xtreme Xccessories"
VAT Number: 4950272882
6 Hely Street, Maitland, Cape Town, South Africa, 7405
Phone: 084 559 0801
Email: sales@xtremexccessories.co.za
In these terms and conditions, unless specifically stated otherwise: we" or "us" shall mean Action Distribution PTY LTD, trading as XTREMESHOP, and "you" or "your" shall mean the customer; and products" means the products offered by us for purchase on the XTREMESHOP website from time to time.
1. Prices
1.1 Subject to the provisions of clause 1.3 below, the price of each XTREMESHOP product is displayed on the XTREMESHOP website alongside the product concerned and is quoted in South African Rands (ZAR). In the event of a sale or special offer, the discounted price is displayed.
1.2 Prices displayed include VAT and are subject to change from time to time. Prices charged to you upon placement of an order will be charged inclusive of VAT and delivery charges, if applicable.
1.3 We shall make all reasonable efforts to procure that the prices displayed on the XTREMESHOP website are correct as at the time of display.
1.4 In the event that products are displayed alongside incorrect prices, however, we will not be obliged to sell the products in question at the prices alongside which they were displayed, but shall only be liable to refund to you the difference between the correct price and the price at which the products were purchased, where the purchase price paid exceeded the correct price.
2. SHIPPING AND DELIVERY COSTS
2.1. Delivery within South Africa:
2.1.1. For all orders over the value of R599, including VAT, delivery costs are FREE (central location within South Africa).
2.1.2. For all orders UNDER the value of R599.00 including VAT, an additional cost of R99.00 including VAT will be levied for delivery (central location within South Africa).
2.1.3 If you are in an outlying area, we shall ship to you via Postnet, If you wish for us to send your package to you via courier, we shall get a quote, and you will be liable to pay any additional charge over R99.00 (we cover the first R99 for orders over R499).
2.2. Delivery outside of South Africa: all shipping and delivery costs are for your own account, in accordance with clause 3.2 below.
3. DELIVERIES
3.1. Inside the borders of South Africa
3.1.1. We shall use our best endeavours to ensure that all products purchased on the XTREMESHOP website:
3.1.1.1. will be delivered to major city centres within 48 hours of the order being placed, and to outlying areas within a maximum of 72 hours of the order being placed.
3.1.1.2. Over weekends & public holidays, products will be delivered 48 hours from the first working day after the order is placed, for example, products purchased over weekends will be delivered the Tuesday thereafter.
3.1.2. By placing an order, you understand and agree that any person other than yourself who receives the products at the delivery address nominated by you to us, shall be conclusively presumed to be authorised to accept delivery on your behalf.
3.1.3. Should no one be in attendance at your nominated delivery address at the time of delivery, the products will be retained by us, and a notice will be left at the delivery address to this effect. You will be required to contact Brett Eagle at Xtreme-Xccessories (084 559 0801) to make new arrangements for delivery or collection.
3.1.4. We reserve the right to charge an additional delivery fee should we be required to make a further delivery if no one is at your nominated delivery address to receive the products on the agreed delivery day.
3.1.5. Our liability for failing to deliver the products on the agreed delivery day, or at all, is limited to ensuring that the products are delivered at a later agreed time at no additional charge to you.
3.1.6. You are obliged to ensure that you or an authorised person shall be in attendance at the delivery address during the agreed delivery day and that appropriate access to the delivery address will be made available to our delivery team.
3.1.7. Any person accepting delivery of the products at the delivery address nominated by you shall be requested to confirm his/her acceptance of the products, and that the products were in a satisfactory condition by signing & printing his/her name on the accompanying delivery slip, failing which the products shall not be released into his/her custody.
3.1.8. Should you instruct us to make a delivery to any person or address other than the person or address originally nominated by you for delivery (for instance, to a neighbour), we shall not be liable for any loss or damage, or for any discrepancy in the order, arising out of delivery to an alternative person or address.
3.2. Outside the borders of South Africa: We can Ship goods directly to you via DHL at an additional charge, please contact us for a quote and direct your email to sales@xtremexccessories.co.za
4. RETURNS & CANCELLATIONS AND COOLING OFF PERIOD
4.1. You may, for a period of 7 (seven) days after delivery of any products ordered, cancel the order concerned for any reason whatsoever, and return the products in question or alternatively request that they be collected by our delivery team, and we shall, subject always to the provisions of clause
4.5 below, we shall refund to you the full amount, we shall swap out the product or give store credit to the same value as the product was bought for at the office, less any direct costs incurred by us in collecting the products, should you have requested us to collect same.
4.2. If, after expiry of the 7 (seven) day period contemplated in clause 4.1 above, you are for any reason dissatisfied with a product purchased on the XTREMESHOP website, you may return it, or alternatively request that it be collected by our delivery team.
4.3. XTREMESHOP reserves the right to reject products returned in terms of clause 4.2 above, where such products are returned more than 10 (ten) working days after their delivery date, save for those products that are returned due to their being defective, which are provided for in clause 4.7 below.
4.4. To arrange for collection by the delivery team, please contact Brett at Xtreme-Xccessories (084 559 0801) during business hours, or alternatively email us on sales@xtremexccessories.co.za
4.5. Any product returned, save for a defective product, must be in its original product packaging, unused, and in the condition in which it was received at the time of delivery to you, failing which we reserve the right to:
4.5.1. refuse to accept the return of the product concerned; or
4.5.2. impose a reasonable charge in order to cover any re-packaging costs incurred by us. We reserve the right to require proof of purchase of any products being returned after expiry of the 7 (seven) day period contemplated in clause 4.1 above.
4.6. A refund for the product returned in accordance with the provisions of this clause 4 will be credited to you. Defective Products
4.7. We will accept returns of any defective products for a period of 180 (one hundred and eighty) days after the date upon which the products in question were delivered to you. Should you return a defective product to us, we shall, at your election, either:
4.7.1. replace the product at our expense, provided that stock of such products remains available at the time at which the defective product is returned; or
4.7.2. provide you with a full refund for the product concerned.
4.8. Product Liability Cover
4.8.1. The Xtreme Shop provides R150,000 product liability cover for all of our products.
4.8.2. This cover is subject to the discretion of our insurance company. All claims must be made directly to them.
4.8.3. Our insurance covers damage or loss of accessories and cameras only if it results directly from a manufacturer's fault. 4.8.4. Upon receipt, the product must be free of any faults or damage. If any issues are noticed, the client must return the goods before use. Continuing to use a product with known issues will void the cover.
4.8.5. Ensure that all screws are fully tightened. Loss of a camera due to loose screws will not be covered.
4.8.6. Any product essential for the waterproofing of a camera, including but not limited to housings, backdoors, lens replacement kits, seals, buttons, and latches, must be tested before use.
4.8.7. Action Distribution guarantees that items are quality-checked before leaving the warehouse.
4.8.8. It is the client’s responsibility to test the items purchased. Housings, parts, and repairs not tested prior to use will not be covered.
4.8.9. If there is any doubt about the product’s condition, do not use it. Return the goods for a refund.
4.8.10. Be aware that exposure to direct sunlight or high temperatures can cause the glue around the lens to become tacky, delaminate, and potentially cause leaks. This is a characteristic of the product and will not be covered. If your camera has been exposed to sunlight or has not been used for a prolonged period, check the lens area for delamination. If in doubt, bring the housing in for a free pressure test or conduct your own. Do not use the housing if delamination is present; contact us for further instructions. Products Used Around Water
4.8.11. To prevent losing a camera, always use a tether and floaty backdoor for any of our mounts used around water. This is crucial for mounts such as the chest mount, wrist strap, head strap, board mounts, mouth mounts, strut mount, kite mount, and fin mount.
4.8.12. The Xtreme Shop is not responsible for any loss or damage if a secure safety tether and floaty are not used with your camera or case when around water.
Important Note: Our product liability cover is strictly limited to local (South African) operations.
Our insurance does not extend to international liability.
Waterproof Housing Testing and Maintenance To ensure the reliability and effectiveness of our waterproof housings and integral parts, please follow these guidelines:
Pre-Use Testing: Test for Depth:
Before using the housing with your camera, test it in water to the maximum depth you intend to use it at. This should be done without a camera inside the housing. Testing Method: Place the housing in a pool net and submerge it at the bottom of the pool for at least an hour. The longer and deeper the test, the better.
Seal Inspection: When sealing the housing, ensure there is no debris, such as dust or hair, obstructing the seals or mechanisms.
Seal Condition: Confirm that all seals are in good condition and correctly positioned.
Leak-Proof Confirmation: Leak Check: Verify that the housing is completely leak-proof before inserting your camera and taking it underwater.
If you notice any moisture inside the housing during testing or use, return the housing immediately for a refund or replacement.
Sunlight and Temperature Warning: Sun Exposure: Avoid leaving the housing or its parts in direct sunlight or hot temperatures, as this can cause the glue around the lens to become tacky, delaminate, and potentially lead to leaks. This issue is inherent to the product and is not covered under our warranty.
Periodic Checks: If your camera has been exposed to sunlight or has not been used for a while, check the lens area for any signs of delamination.
If unsure, bring the housing in for a free pressure test or conduct your own pressure test.
Do not use the housing if delamination is detected; contact us for further instructions.
Usage Around Water:
Safety Measures: To prevent losing your camera, always use a tether and floaty backdoor with our mounts when using them around water. This precaution is particularly important for mounts such as chest mounts, wrist straps, head straps, board mounts, and mouth mounts.
Responsibility Disclaimer: Action Distribution will not be liable for any loss or damage if a secure safety tether and floaty are not used with your camera or case around water. 5. DELAYS 5.1. We will make every effort to ensure that the information supplied on the XTREMESHOP website from time to time is accurate.
5.2. Where delays (including, without limitation, delays arising out of stock shortages) may affect your order, we will inform you of the same as soon as is practicable after we become aware of such delay, and you shall be entitled, at your election, to:
5.2.1. cancel the order and be refunded any monies already paid by you in that regard, together with interest thereon, at the rate prescribed in the Consumer Protection Act from time to time; or
5.2.2. continue with the order, and accept delivery of the products concerned at a later date. 6. PAYMENT METHODS
6.1. Unless we specifically advise you otherwise in writing, two methods of payment are acceptable to us, namely:
6.1.1. Credit card / debit card payments; and/or
6.1.2. Direct Transfer of funds
6.2. At the time of your placing an order, the transaction details will be presented by us to the relevant bank, for the purposes of obtaining an authorization for the amount of the order concerned.
6.3. Should the relevant bank decline authorization for a transaction, we shall notify you in writing accordingly, and we shall be entitled, but not obliged, to cancel the order concerned.
6.4. Payment is only collected by us once the order is complete and prior to the products being shipped.
6.5. Note that to protect both your and our interests, we scrutinise all transactions very carefully to prevent attempted fraud, and we reserve the right to refuse a transaction where we are not entirely satisfied with its legitimacy. You can also choose to collect and pay at our warehouse.
7. AGREEMENTS OF SALE
7.1. By placing an order on the XTREMESHOP website, you acknowledge and agree that placing a product in a shopping basket or adding it to a wish list without completing the purchase cycle does not:
7.1.1. give rise to and/or constitute an agreement of sale between us and you, and we shall not be liable if products identified by you for purchase are no longer available when the purchase cycle is completed later; and/or
7.1.2. Constitute an order for such a product; and we may remove such a product from your shopping basket or wishlist if no stock of the product is available.
7.2. An agreement of sale between us and you only comes into effect if and when:
7.2.1. A credit card authorization is received from the issuing bank; or
7.2.2. Payment authorization is received from the bank in question
7.3. We reserve the right to refuse to accept and/or execute any order without giving reasons therefor. We also reserve the right to cancel orders in whole or in part, as circumstances dictate and we shall have no liability in respect of such refusal and/or cancellation, provided that we shall notify you of such cancellation immediately, and refund to you any amounts actually paid by you to us in respect of the order concerned.
8. STOCK AVAILABILITY & REFUNDS
8.1. By placing an order on the XTREMESHOP website, you acknowledge and agree that stocks of all products on offer on the XTREMESHOP website are limited.
8.2. We shall use all reasonable efforts to discontinue the offer of a product, as soon as the stock of the product concerned is no longer available.
8.3. However, should products still appear on offer after stocks thereof are sold out, we shall have no liability in respect of the unavailability of the product concerned, provided that we shall notify you of the unavailability of the product as soon as practicably possible after we become aware thereof, and refund to you monies actually paid by you in consideration for the unavailable products, where we are unable to fulfil orders placed, not later than 30 (thirty) days after notifying you of the product’s unavailability.
9. SPECIAL OFFERS & REFUNDS
9.1. We shall not be liable for the sale of products at lower and/or temporary discount prices where you, for any reason whatsoever, are unable to conclude an agreement of sale with us in respect of the products concerned prior to such prices being increased.
9.2. If we supply a product other than the product actually ordered by you, or if a product is in any way faulty or damaged, we will, at your election, exchange it for the correct or non-defective one, as the case may be, or refund to you the full purchase price paid for the product, including delivery costs.
10. RISK & OWNERSHIP
10.1. Risk in and to the products shall pass to you upon acceptance of delivery of the products at the delivery address nominated to us by you.
10.2. Ownership in and to the products shall pass to you upon receipt, by us, of the purchase price payable in respect of the products concerned.
Privacy Policy Here at Action Distribution PTY LTD our customers and their privacy are extremely important to us. Your personal information, including all contact information, is held as strictly confidential.
We will not sell or rent any of the information you provide through this website. We do not store any of your credit card information on site. We may have to call or email you from time to time to get clarity on an order detail or to provide you with order updates. We will not publish details of your order or item details on the package to help avoid theft in transit. Sharing of your information.
There is some information that we may need to share. The information that we may need to share with partners and with third-party contractors for the purposes of: Processing credit card transactions Shipping our product to you through WorldNet Terms and Conditions Action Distribution PTY LTD will not under any circumstances be responsible for any loss, injuries or property damage incurred during the use of any of our products.
Action Distribution PTY LTD will not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.
In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Warranty/Refund/Return Policy Xtreme-Xccessories products are covered by a one-year limited warranty from the date of purchase from Xtreme-Xccessories. The warranty covers only defects in workmanship and materials. It does not apply to products which have been damaged due to unreasonable use or by intention nor does it cover dissatisfaction with the product.
(a) Xtreme-Xccessories’s return policy covers only defective products. All sales are final. Monetary refunds will not be issued for any reason.
(b) Xtreme-Xccessories will only accept returns of defective product within one year of purchase, as stated in the warranty above.
(c) All products will be exchanged for new products, and not for monetary returns.
(d) Before products are exchanged or returned, the customer must contact Xtreme-Xccessories, via email or phone.
Xtreme-Xccessories will help troubleshoot the problem to avoid unnecessary returns. If it is determined that the item is defective, Xtreme-Xccessories will authorize the return, in writing, via email.
Xtreme-Xccessories may request sample video clips to be sent to sales@xtremexccessories.co.za in order to ascertain the problem/defect. (e) In case of return, the customer will pay for one-way shipping to Xtreme-Xccessories.
There is no need to use any express or overnight service. Xtreme-Xccessories will pay the shipping costs for the replacement product to be sent to you.
Xtreme-Xccessories ™ is not affiliated with GoPro. GoPro is ©2012 Woodman Labs Inc all rights reserved.